FAQs
1. How far in advance should I make my reservation?
The earlier you make your reservation, the better your chances are at getting your first
choice. We appreciate as much advance notice as you can offer. A week notice is
preferred.
2. What time will you deliver and pick up the Jumper?
We deliver between 30 minutes to 3 hours before your event. During the summer, pick ups are usually between 8-9pm. During the winter, pick ups are done before dark. If a pick up time is crucial, just let us know and we will work with you. WE DO NOT LEAVE OUR EQUIPMENT OVERNIGHT.
3. What is Bounce Central's policy on questionable weather?
If the weather is not cooperating on the day of your reservation, Bounce Central will be
happy to work with you to reschedule your reservation, with no cost or penalty. As a safety
precaution, if it is actively raining or windy, we will not deliver or set up the unit.
However, if it is not actively storming and you do wish to have the unit set up, we will be
happy to do so. Once the unit is set up, we will be unable to provide any reimbursement or
refund due to bad weather. IF HIGH WINDS OCCUR, (20 MPH +) HAVE CHILDREN EXIT UNIT IMMEDIATELY. THEN SHUT OFF BLOWER USING ON/OFF SWITCH ON BLOWER UNIT. UNPLUG BLOWER, AND ALLOW UNIT TO DEFLATE. IN THE EVENT OF RAIN, HAVE CHILDREN EXIT UNIT. ONCE RAINS SUBSIDE, WE ASK THAT YOU WIPE UNIT DOWN WITH CLEAN TOWELS, BEFORE CHILDREN ARE ALLOWED BACK INTO UNIT. INFLATABLE SHOULD BE COMPLETELY DRY BEFORE USE. PLEASE CALL US IF BAD WEATHER CONTINUES. (530-870-8515) WE WILL PICK UP INFLATABLE IMMEDIATELY.
4. Do I need to provide anything for my rental?
Bounce Central will provide and set up necessary equipment. The blower motor will need to be located within 50 feet of a standard 110 volt electrical outlet. An area that has
been cleared of any debris, pet droppings, rocks, and sticks, will help to make
the set up process quick and efficient. If there is no area cleared for set up of the jumper, and inconvenience and/or cleaning fee could apply. If a generator is needed, one can be provided for an additional fee.
5. What happens the day of my reservation? How does the process work?
Bounce Central will deliver and set up the rental unit at our pre-agreed upon time. Before
and during the set up we will discuss placement options for the unit, review our rental
agreement, and go over any questions regarding safety, proper use, and any other topic you
wish to discuss. If payment has not already been made, it will be due upon set up of the
unit. Cash is preferred. Out of town personal checks are usually not accepted. INFLATABLES CANNOT BE KEPT OVERNIGHT. AN ADULT (OVER 25) IS REQUIRED TO STAY WITH INFLATABLE UNTIL BOUNCE CENTRAL ARRIVES FOR PICK UP. DO NOT LEAVE INFLATABLE UNIT UNATTENDED AT ANY TIME. IF WE ARRIVE TO PICK UP THE INFLATABLE UNIT, AND AN ADULT IS NOT PRESENT, YOU COULD BE CHARGED AN ADDITIONAL FEE FOR LEAVING OUR EXPENSIVE EQUIPMENT UNATTENDED.
6. When is payment due?
Payment is DUE UPON DELIVERY of inflatable. CASH IS PREFERRED. Out of town checks are usually not accepted.
7. Where can you set up the inflatable?
We prefer to set up jumpers on your lawn, either front or backyard. The surface must be level and firm. Grass and cement are acceptable. Grass is preferred. We will secure
the unit either by driving stakes into the ground, or by using sandbags where stakes cannot
be used. NO DIRT OR ASPHALT!
8. Can you set up an inflatable in a park?
Inflatable units are great for parks. Some parks require that you have reservations ahead
of time. Contact the park you wish us to set up at, to ask for more information. Most parks
owned by the City or County in your area allow inflatable units. The park could have
restrictions on slides if they involve water. Also check to see if electricity will be
available. If not, Bounce Central can arrange for use of a generator for an additional fee.
9. How much space is needed for set up and proper use?
20’x 20’ is plenty of space for our bounce houses. At least a 5 foot path of walkway
space is needed from our vehicle, to your designated set up spot. Our 39 ft inflatable slip and slide also requires space to run before entering the slide.
10. How safe are inflatable units?
All of our units are new, or in like-new condition, clean and well maintained. Our
inflatables are constructed to either meet or exceed safety standards. It will be necessary
for an adult to be in direct supervision of the jumper at all times during it's use. By
following basic rules, all children will be safe and have a super fun time! ADULTS OR PETS ARE NOT ALLOWED ON OR IN INFLATABLES AT ANY TIME! If customer does not abide by this rule, customer's next rental reservation could result in a $200 deposit. Also a cleaning/repair fee could be implied.
11. Can you set up a jumper indoors?
Yes. Indoor set up is just as quick and easy as outdoor set up. The units are inflated by
cold air and there is no exhaust. The only consideration is that the height of the unit be
less than the height of the ceiling. A gym, auditorium or any other large building would
usually offer more than enough room. Just let us know of this request when making your
reservation.
12. What happens if I need to cancel or reschedule my reservation?
Just call or email us. If you need to reschedule your reservation, we
will work with you to choose another day. We do request that you provide us with as much
advance notice as possible. The sooner we know about the need to reschedule, the more
flexible we can be. 24 hour notice is preferred.
